ANNOUNCEMENT ON THE INFORMATION OFFICER EXAM

Dear Candidate,

The technical details and process schedule for the Information Officer Exam are provided below for your information. Please carefully review the following items to avoid any issues on the exam day.

1. Exam Entry and Technical Information

• Exam Date: November 7, 2026, Saturday
• Start Time: 10:30 a.m. (We recommend logging in at least 15 minutes early)
• Entry Address: https://akademi.tursab.org.tr
• Login Information: You must log in to the system using the email address and password used for the exam application.
  • If you have forgotten your password, you can use the "Forgot your password?" step on the login screen.
• Starting the Exam: When the exam time arrives, the exam room will automatically become active. If it does not open, please refresh the page. (F5).

2. Exam Content and Evaluation (Stage 1)

• Scope: 50 questions, 60 minutes duration.
• Scoring: Each question is worth 2 points. You must score at least 70 points to be considered successful.
• Result:
  • Those who score 70 points or higher become eligible to receive an "Information Officer Achievement Certificate," which is valid only for Group C travel agencies.
  • Furthermore, those who achieve this score become eligible to proceed to the Foreign Language Exam stage, which is a requirement for Group A and Group B travel agencies.

3. Foreign Language Exam Process (Stage 2)

For candidates who score 70 points or higher on the Tourism Knowledge exam, the process will proceed as follows:

• Written Exam: Saturday, November 14, 2026 | Time: 10:30 a.m.
  • The exam link will be provided next week by TÜRSAB Academy and Dialogue Language Schools.
  • The written exam is graded out of 50 points. Those who score at least 20 points earn the right to participate in the oral exam.
• Oral Exam: November 21–22, 2026 (Saturday – Sunday)
  • The date and time of your oral examination will be determined by Dialogue Language Schools; you will be able to check these details via the TÜRSAB Academy portal using your Turkish ID number (TCKN) by following the link sent to you via email and SMS.
  • Please check your email inbox (including the Spam/Junk folder) between November 16 and 20, 2026.

Success Criterion: Candidates whose combined score from the written and oral examinations is 70 or higher are eligible to receive a "Foreign Language Achievement Certificate."

4. Certification

The documents of successful candidates will be uploaded to https://akademi.tursab.org.tr the week following the exams. You can log in to the system to download your digital document with a QR code. No physical copies will be printed.

5. Compensation and Refund Policy (Important)

No make-up exams are offered for any stage of the examination process (Tourism Knowledge, Foreign Language Written or Oral). In the event that a candidate is unable to take an exam due to force majeure (e.g., an official medical report), the procedure for a fee refund is as follows:

• Candidates Unable to Attend the Tourism Knowledge Exam: Candidates who are unable to take the initial exam on November 7, 2026, due to force majeure must submit documentation verifying the reason (such as a medical report) to akademi@tursab.org.tr no later than 2 business days following the exam date. If the excuse is accepted, a refund will be issued.
• Candidates Unable to Take Foreign Language Exams (IMPORTANT): Candidates who have taken the Tourism Knowledge exam but did not—or could not—take the Foreign Language exams (written or oral), even for a valid reason, are not eligible for a refund of their fees.
• Exception (Foreign Language Exam Candidates Only): Candidates who have passed the Tourism Knowledge exam in previous terms and have registered only for the Foreign Language exam in the current term may receive a refund, provided that they document any force majeure circumstances that prevented them from taking the Foreign Language Written Exam within 2 business days. No refunds are provided to candidates who take the Foreign Language Written Exam but fail to appear for the Foreign Language Oral Exam.

Appeals: Appeals regarding exam results must be submitted to TÜRSAB Academy via e-mail within 10 business days following the announcement of the results.

Contact: Should you encounter any issues with logging in, you may contact TÜRSAB Academy by calling 0 212 259 84 04.

We wish you success on the exam.

TÜRSAB Academy