ANNOUNCEMENT ON THE INFORMATION OFFICER EXAM

Dear Candidate,

The technical details and schedule for the Information Officer Exam process are provided below for your information. Please review the following points carefully to avoid any issues on the day of the exam.

1. Exam Registration and Technical Information

• Exam Date: Saturday, March 28, 2026
• Start Time: 10:30 AM (It is recommended that you log in to the system at least 15 minutes in advance.)
• Login URL: https://akademi.tursab.org.tr
• Login Information: You must log in using the email address and password used during the exam application.
• If you have forgotten your password, you can use the “Forgot your password?” option on the login screen.
• Starting the Exam: The exam room will automatically become active when the exam time arrives. If it does not open, please refresh the page (F5).

2. Exam Content and Evaluation (Phase 1)

• Scope: 50 questions, 60-minute time limit.
• Scoring: Each question is worth 2 points. You must score at least 70 points to pass.
• Result:
• Those who score 70 points or higher are eligible to receive the “Information Officer Certificate of Achievement,” valid only for Group C travel agencies.
• Additionally, those who achieve this score qualify to proceed to the Foreign Language Exam stage required for Group A and B travel agencies.

3. Foreign Language Exam Process (Stage 2)

For candidates who score 70 points or higher on the Tourism Knowledge Exam, the process will proceed as follows:

• Written Exam: Saturday, April 4, 2026 | Time: 10:30 AM
• The exam link will be shared next week by TÜRSAB Academy and Dialogue Language Schools.
• The written exam is graded out of 50 points. Those who score at least 20 points qualify for the oral exam.
• Oral Exam: April 11–12, 2026 (Saturday–Sunday)
• Your oral exam date and time will be determined by Dialogue Language Schools; you can check your schedule via the TÜRSAB Academy portal using your TCKN (Turkish ID number) via the link sent to you via email and SMS.
• Please check your email inbox (including Spam/Junk folders) between April 6–10, 2026.

Success Criteria: Candidates whose total score from the written and oral exams is 70 or higher are eligible to receive a “Foreign Language Proficiency Certificate.”

4. Certification

Certificates for successful candidates will be uploaded to https://akademi.tursab.org.tr the week following the exams. You can log in to the system to download your digital certificate with a QR code. Physical certificates will not be printed.

5. Make-up Exam and Refund Policy (Important)

No make-up exams will be held for any stage of the exam process (Tourism Knowledge, Foreign Language Written, or Oral). In cases where a candidate cannot attend the exam due to force majeure (official report, etc.), the refund procedure is as follows:

• Candidates Unable to Attend the Tourism Knowledge Exam: Candidates unable to take the first exam on March 28, 2026, due to force majeure must submit documentation proving the force majeure (medical report, etc.) to akademi@tursab.org.tr within the first 2 business days following the exam. A fee refund will be issued if the excuse is deemed valid.
• Candidates Unable to Take the Foreign Language Exams (IMPORTANT): Candidates who took the Tourism Knowledge Exam but did not take the Foreign Language exams (Written or Oral)—even with a valid excuse—will not receive a refund.
• Exception (Foreign Language Exam Candidates Only): Candidates who passed the Tourism Knowledge exam in previous periods and registered only for the Foreign Language exam this period may receive a refund if they document their force majeure reasons for being unable to take the Foreign Language Written Exam within 2 business days. No refund will be issued to candidates who took the Foreign Language Written Exam but did not take the Foreign Language Oral Exam.

Appeals: Appeals regarding exam results must be submitted to TÜRSAB Academy via email within 10 business days following the announcement of the results.

Contact: If you encounter any login issues, you may contact TÜRSAB Academy at 0 212 259 84 04.

Click here for more details.
https://akademi.tursab.org.tr/ws/duyurular/enformasyon-memurlugu-sinavi-announcement-on-the-exam-3/

We wish you success on the exam.

TÜRSAB Academy